Tuesday, 12 December 2017 - About metro-fitness.info | Contact Us | Rss

F&Q's

FREQUENTLY ASKED QUESTIONS

You may have some questions…

Q: What does ‘no contract’ actually mean?

A: Quite simply, you are not legally tied to being a member for any longer than you wish!
We’ll set up a direct debit payment for you that will run on a rolling monthly basis.

Q: Come on, what’s the catch, there’s got to be one?

A: It’s understandable to be nervous about paying so little for a Gym. However, these types of clubs are now very well established, both in the US and Europe. Our success lies in you and your friends keeping a Metro Fitness membership going, whilst we focus on scaling down on the expensive items that members generally don’t rely upon.

Q: Does Metro Fitness offer saunas, steam rooms, jacuzzi’s and swimming pools?

A: We have to draw the line somewhere and this is it. Our experience tells us that around 10% of Gym members regularly use these facilities – therefore by stripping them out, we keep our overheads down and in turn, this allows us to keep your membership fees very, very low.

Q: What are your opening hours?

A: We are open 365 days a year – yes you can even get your fitness fix on Christmas Day!  During the week we open the doors at 6am and close them at 10pm. Just like most people, we enjoy a weekend lie in; therefore we open at 8am and close at 8pm, both Saturday & Sunday.

Q: Will the gym always be staffed?

A: Absolutely! We don’t believe in purely monitoring members’ safety by CCTV coverage.

Q: Will I be issued with a membership card or will I need to remember yet another PIN number?

A: You will be issued with a bar coded key fob that is unique to you. Simply scan the fob at reception and you’re in!

Q: Are there changing facilities and showers?

A: Yes, we provide spacious changing with over 150 lockers per changing room. We also provide private cubicles and showers. We even have hairdryers, shaving points and hair straighteners.

Q: Are there lockers?

A: Definitely…loads of one metre high lockers to house super sized bags and business suits. You’ll need a padlock which you’re welcome to purchase from reception. All we ask is that you don’t leave your kit in the lockers overnight……pongy!

Q: Is your website secure?

A: Yes, all sections, including the payment area of the website is secure. We have specifically chosen a payment system that encrypts any details before sending it off into cyberspace and onto the server. Therefore, your personal and banking details will be kept private.

Q: What is the minimum age to join Metro Fitness?

A: You’ll need to have already blown out the candles on your 16th Birthday Cake in order to get involved!

Q: Do you offer Car Parking?

A: Our central location means loads of car parking within seconds of the Club. We have access to over 850 car parking spaces available everyday before 8am and again after 6pm – all absolutely Free. That’s not all – we are a short hop, skip and a jump from three major supermarkets who all offer excellent parking, so If you fancy combining a trip to pick up a few goodies with visiting Metro Fitness – then you can park, absolutely free. Other car parks charge 50p on Sunday for up to 2 hours. £1-£1.50 for up to 2 hours at other times.

Q: How do I book to get my free workout programme designed?

A: You are able to book this 30 minute 0ne  to one session by simply calling us at the Club or during your next visit. Our Personal Coaches are on hand to use their experience to design you a workout programme based upon your specific requirements. This service is absolutely Free.

Q: Do I  have to do the one to one workout programme session?

A: Although our one to one sessions are not compulsory; they are highly recommended as the kit does vary from place to place. You might also pick up one or two new ideas that could help to keep your workout fresh and interesting!

Q: How do I freeze my membership?

A: You are able to freeze your membership by simply calling our membership helpline on 0871 244 0487. A member of the team is available to answer your call from Monday to Friday between 9am & 5pm.

Q: How much does it cost to freeze my membership?

A: The cost to freeze your membership is £5 per month. However, if you need to take a break for medical reasons, then please provide a note from the Doc and we will do it for free! You are welcome to place your membership on hold for up to six months.

Q: How do I unfreeze my membership?

A: You can get going again by simply calling our membership helpline on 0871 244 0487. Please be so kind as to let us know one month in advance just so that we can set everything up for you in good time.

Q: I haven’t received my membership card?

A: Please pop in and we will have it here waiting for you. If you happen to lose your card; then drop us an email via info@metro-fitness.co.uk or mention it to your reception host when next visiting and we’ll get a new one sorted for you immediately.

Q: Will personal coaching be available?

A: Yes, we have a great team of experienced exercise professionals who will be right there to support you. Of course, any great service comes at a price, but if you want to feel and see a real difference….there is no doubting that this is the way to go!

Top Tip; you can reduce costs considerably by getting friends involved in a private group exercise session – it’s loads of fun! There are also good savings to be had by booking a course of sessions with your instructor. This is a great way of committing towards regular exercise that also fits in perfectly with your diary.

Q: Can I share or give my Membership Card to somebody else to use?

A: Not the smartest idea! We take the security of our members very seriously and that’s why we have a number of security measures in place at reception. Therefore, passing your card to someone else is a real waste of time. They will be embarrassed when found out and we will also have no alternative, but to say goodbye and cancel your membership.

Q: Do you have WIFI access?

A: Absolutely, WIFI is free for our members.

Q: How do I cancel my membership?

A: You can cancel your membership at any time through your bank.  We would kindly ask you give us notice of at least one month prior to your next scheduled payment….this will help us both avoid any nasty surprises with payments still being taken when you wanted them to cease!

Q: Can I delay the start of my membership?

A: That’s absolutely fine with us. We understand that you might have an existing gym contract that requires you to give a notice period, or perhaps you’re not going to be in the area immediately. Therefore, you can delay the start of your membership by up to 3 months.

Q: Can I pay by cash or visa card?

A: You have the option of paying for day passes and prepaid membership packages by cash or card.   We have also recently created the flexibility of allowing you to pay your joining fee and first payment for monthly membership over the counter.  This initial payment is then  followed by your first direct debit, a month later.

Q: When does the first month’s payment come out of my bank if I were to join online?

A: Join online and your first payment, including the joining fee, will be collected 14 days after signing up .  This payment will cover your first month’s membership at Metro Fitness. Subsequent monthly payments will be debited one month after joining and will continue on or just after the same day of each month thereafter.  Monthly membership payments are made by direct debit and administered through our friends at the bureau.

Q. Can I drop in for a look around?

A. Absolutely, we’d love to show you more!!! Just drop in at anytime as there’s no need to make an appointment. Our team will take you through all the Gym has to offer. After having a good look; you may wish to take the plunge! If so, we will be able to get you up and running in less than five minutes.

Q: What equipment do you have?

A: Now…where shall we start?!!…after all, there are around 150 pieces of equipment to choose from. In essence, we’ve incorporated everything you’ll need to keep fit. Whether you’ve used a Gym before or are contemplating the experience for the first time; you’ll be in safe hands!

We have carefully chosen Cybex Equipment for Metro Fitness…Why?

…Primarily because they are famous for designing equipment that is easy to use as well as being easy on your joints. In fact, we are the first Gym in the UK to take delivery of some of their newest equipment.

So…whether you want to focus on developing your general fitness through running, cycling or rowing…

…or perhaps, you’ll be concentrating on the toning and weight loss benefits of strength equipment, free weights or Power Plate units… we’ve got it all in abundance.

Q: Do you charge for using the Power Plate units?

A: Power Plate is always available for our members to use, Free of charge. They are to be found in their own quiet spots in the Gym and within the Women’s Area. All our Personal Coaches have been trained on the amazing benefits of Power Plate and will be able to give you some great advice in terms of getting the most from a wide range of Power Plate exercises.

Q: Do you run Group Exercise/Studio Classes?

A: Oh Yes!…There’s a great selection of at least 50 classes each week that are provided, Free of charge, for members. All our classes are delivered by our outstanding team of experienced instructors and range from the more traditional, to completely ‘way out’ sessions that you will not find on offer anywhere else!

Q: Can I Pre-Book classes?

A: Members are welcome to book classes up to a maximum of four days in advance. Simply call the Club on 0161 477 3895 or when you next visit.

Q: Will you run spinning classes?

A: We love a bit of group cycling. There is nothing quite like it as far as we are concerned. We’ve selected outstanding bikes and excellent instructors to deliver this ever popular workout.

That’s not all – you also have the option of taking a Spin Class whenever it suits you! We have dedicated an area of the Gym to Virtual Spin; a DVD led class that’s played on a continual loop so you can pedal hard at a time that works for you.

Q: What do I get if I recommend Metro to my friends?

A: Apart from a big thank you; we will provide you with one month for EACH friend that mentions your name when joining. We know of members who have enjoyed having their membership totally paid for by their buddies!

Q: Will there be a relaxation area?

A: Take a load off in our comfortable area where you are welcome to enjoy a hot drink or perhaps one of our exclusively supplied Vyomax fruit smoothies, energy drinks and snacks. You’re also able to enjoy the free WIFI service, available only for our members.

Please get in touch if you need us to answer any other questions!

You may have some questions…

Q: What does ‘no contract’ actually mean?

A: Quite simply, you are not legally tied to being a member for any longer than you wish!
We’ll set up a direct debit payment for you that will run on a rolling monthly basis.

Q: Come on, what’s the catch, there’s got to be one?

A: It’s understandable to be nervous about paying so little for a Gym. However, these types of clubs are now very well established, both in the US and Europe. Our success lies in you and your friends keeping a Metro Fitness membership going, whilst we focus on scaling down on the expensive items that members generally don’t rely upon.

Q: Does Metro Fitness offer saunas, steam rooms, jacuzzi’s and swimming pools?

A: We have to draw the line somewhere and this is it. Our experience tells us that around 10% of Gym members regularly use these facilities – therefore by stripping them out, we keep our overheads down and in turn, this allows us to keep your membership fees very, very low.

Q: What are your opening hours?

A: We are open 365 days a year – yes you can even get your fitness fix on Christmas Day!  During the week we open the doors at 6am and close them at 10pm. Just like most people, we enjoy a weekend lie in; therefore we open at 8am and close at 8pm, both Saturday & Sunday.

Q: Will the gym always be staffed?

A: Absolutely! We don’t believe in purely monitoring members’ safety by CCTV coverage.

Q: Will I be issued with a membership card or will I need to remember yet another PIN number?

A: You will be issued with a bar coded key fob that is unique to you. Simply scan the fob at reception and you’re in!

Q: Are there changing facilities and showers?

A: Yes, we provide spacious changing with over 150 lockers per changing room. We also provide private cubicles and showers. We even have hairdryers, shaving points and hair straighteners.

Q: Are there lockers?

A: Definitely…loads of one metre high lockers to house super sized bags and business suits. You’ll need a padlock which you’re welcome to purchase from reception. All we ask is that you don’t leave your kit in the lockers overnight……pongy!

Q: Is your website secure?

A: Yes, all sections, including the payment area of the website is secure. We have specifically chosen a payment system that encrypts any details before sending it off into cyberspace and onto the server. Therefore, your personal and banking details will be kept private.

Q: What is the minimum age to join Metro Fitness?

A: You’ll need to have already blown out the candles on your 16th Birthday Cake in order to get involved!

Q: Do you offer Car Parking?

A: Our central location means loads of car parking within seconds of the Club. We have access to over 850 car parking spaces available everyday before 8am and again after 6pm – all absolutely Free. That’s not all – we are a short hop, skip and a jump from three major supermarkets who all offer excellent parking, so If you fancy combining a trip to pick up a few goodies with visiting Metro Fitness – then you can park, absolutely free. Other car parks charge 50p on Sunday for up to 2 hours. £1-£1.50 for up to 2 hours at other times.

Q: How do I book to get my free workout programme designed?

A: You are able to book this 30 minute 0ne  to one session by simply calling us at the Club or during your next visit. Our Personal Coaches are on hand to use their experience to design you a workout programme based upon your specific requirements. This service is absolutely Free.

Q: Do I  have to do the one to one workout programme session?

A: Although our one to one sessions are not compulsory; they are highly recommended as the kit does vary from place to place. You might also pick up one or two new ideas that could help to keep your workout fresh and interesting!

Q: How do I freeze my membership?

A: You are able to freeze your membership by simply calling our membership helpline on 0871 244 0487. A member of the team is available to answer your call from Monday to Friday between 9am & 5pm.

Q: How much does it cost to freeze my membership?

A: The cost to freeze your membership is £5 per month. However, if you need to take a break for medical reasons, then please provide a note from the Doc and we will do it for free! You are welcome to place your membership on hold for up to six months.

Q: How do I unfreeze my membership?

A: You can get going again by simply calling our membership helpline on 0871 244 0487. Please be so kind as to let us know one month in advance just so that we can set everything up for you in good time.

Q: I haven’t received my membership card?

A: Please pop in and we will have it here waiting for you. If you happen to lose your card; then drop us an email via info@metro-fitness.co.uk or mention it to your reception host when next visiting and we’ll get a new one sorted for you immediately.

Q: Will personal coaching be available?

A: Yes, we have a great team of experienced exercise professionals who will be right there to support you. Of course, any great service comes at a price, but if you want to feel and see a real difference….there is no doubting that this is the way to go!

Top Tip; you can reduce costs considerably by getting friends involved in a private group exercise session – it’s loads of fun! There are also good savings to be had by booking a course of sessions with your instructor. This is a great way of committing towards regular exercise that also fits in perfectly with your diary.

Q: Can I share or give my Membership Card to somebody else to use?

A: Not the smartest idea! We take the security of our members very seriously and that’s why we have a number of security measures in place at reception. Therefore, passing your card to someone else is a real waste of time. They will be embarrassed when found out and we will also have no alternative, but to say goodbye and cancel your membership.

Q: Do you have WIFI access?

A: Absolutely, WIFI is free for our members.

Q: How do I cancel my membership?

A: You can cancel your membership at any time through your bank.  We would kindly ask you give us notice of at least one month prior to your next scheduled payment….this will help us both avoid any nasty surprises with payments still being taken when you wanted them to cease!

Q: Can I delay the start of my membership?

A: That’s absolutely fine with us. We understand that you might have an existing gym contract that requires you to give a notice period, or perhaps you’re not going to be in the area immediately. Therefore, you can delay the start of your membership by up to 3 months.

Q: Can I pay by cash or visa card?

A: You have the option of paying for day passes and prepaid membership packages by cash or card.   We have also recently created the flexibility of allowing you to pay your joining fee and first payment for monthly membership over the counter.  This initial payment is then  followed by your first direct debit, a month later.

Q: When does the first month’s payment come out of my bank if I were to join online?

A: Join online and your first payment, including the joining fee, will be collected 14 days after signing up .  This payment will cover your first month’s membership at Metro Fitness. Subsequent monthly payments will be debited one month after joining and will continue on or just after the same day of each month thereafter.  Monthly membership payments are made by direct debit and administered through our friends at the bureau.

Q. Can I drop in for a look around?

A. Absolutely, we’d love to show you more!!! Just drop in at anytime as there’s no need to make an appointment. Our team will take you through all the Gym has to offer. After having a good look; you may wish to take the plunge! If so, we will be able to get you up and running in less than five minutes.

Q: What equipment do you have?

A: Now…where shall we start?!!…after all, there are around 150 pieces of equipment to choose from. In essence, we’ve incorporated everything you’ll need to keep fit. Whether you’ve used a Gym before or are contemplating the experience for the first time; you’ll be in safe hands!

We have carefully chosen Cybex Equipment for Metro Fitness…Why?

…Primarily because they are famous for designing equipment that is easy to use as well as being easy on your joints. In fact, we are the first Gym in the UK to take delivery of some of their newest equipment.

So…whether you want to focus on developing your general fitness through running, cycling or rowing…

…or perhaps, you’ll be concentrating on the toning and weight loss benefits of strength equipment, free weights or Power Plate units… we’ve got it all in abundance.

Q: Do you charge for using the Power Plate units?

A: Power Plate is always available for our members to use, Free of charge. They are to be found in their own quiet spots in the Gym and within the Women’s Area. All our Personal Coaches have been trained on the amazing benefits of Power Plate and will be able to give you some great advice in terms of getting the most from a wide range of Power Plate exercises.

Q: Do you run Group Exercise/Studio Classes?

A: Oh Yes!…There’s a great selection of at least 50 classes each week that are provided, Free of charge, for members. All our classes are delivered by our outstanding team of experienced instructors and range from the more traditional, to completely ‘way out’ sessions that you will not find on offer anywhere else!

Q: Can I Pre-Book classes?

A: Members are welcome to book classes up to a maximum of four days in advance. Simply call the Club on 0161 477 3895 or when you next visit.

Q: Will you run spinning classes?

A: We love a bit of group cycling. There is nothing quite like it as far as we are concerned. We’ve selected outstanding bikes and excellent instructors to deliver this ever popular workout.

That’s not all – you also have the option of taking a Spin Class whenever it suits you! We have dedicated an area of the Gym to Virtual Spin; a DVD led class that’s played on a continual loop so you can pedal hard at a time that works for you.

Q: What do I get if I recommend Metro to my friends?

A: Apart from a big thank you; we will provide you with one month for EACH friend that mentions your name when joining. We know of members who have enjoyed having their membership totally paid for by their buddies!

Q: Will there be a relaxation area?

A: Take a load off in our comfortable area where you are welcome to enjoy a hot drink or perhaps one of our exclusively supplied Vyomax fruit smoothies, energy drinks and snacks. You’re also able to enjoy the free WIFI service, available only for our members.

Please get in touch if you need us to answer any other questions!

 

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